We accept cancellations on undecorated items but a 25% restocking fee will be charged if your items have already been ordered from our supplier. If you cancel your order after your embroidery or screen set-up is complete then all artwork and set up fees will be deducted from your refund. If the order is cancelled successfully, a merchandise credit for the remaining order amount is applied to your account. Give us a call at 209.862.0800 right away and we’ll do our best to cancel your order.
How We Handle Returns
Quality control is very important to us. We’ll do everything we can to make sure your order is filled correctly. If we have caused a mistake, we will correct the mistake and replace your order. If your job was completed based on the the art proof you approved, then we cannot accept a return or refund. Due to the nature of custom printing and embroidery services, HDG★ Tactical will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
- The items themselves are materially flawed, only if we supplied the material.
- The quality of the printing is below a reasonable range of expectations.
- The design of the final product differs from the final design submitted for approval by the customer prior to printing.
Return claims must be filed with the customer service within 7 business days of receiving your order. All returned items must be in the original condition you received them in – unworn, unwashed, and re-sellable. Sorry, we do not accept washed items. If a washed item is returned, we’ll have to refuse it and send it back. All defective material must be returned in order to receive credit or replacements. Please call 209.862.0800 or email sales@hdg-usa.com to process your return.
